Refund policy

We have a 48 hour cancellation policy. To be eligible for a full refund, all cancellations must be made within 48 hours of the start of an appointment. After this time all deposits are non-refundable.
You’ll also need the receipt or proof of purchase.

To start a refund or cancel an appointment you can contact us at portobelloaesthetics@gmail.com. If your refund is accepted, we will send you instructions on how this will be actioned. Once a refund request has been made and accepted an agreement to cease any further action or deformation on any platform is then entered. Legal action will be pursued should any deformation of character or further action be taken following a refund.

You can always contact us for any return questions at portobelloaesthetics@gmail.com.

Discrepancies and issues
Please contact us after 14 days of your appointment if you feel you need a review appointment. We will only correct any work that is defective from our actions. We take before and after pictures to be clear on any discrepancies before we start and a through consultation will be given to manage your expectations. Face to face only consultations will be required to assess the area. 

Exceptions / non-returnable

Where products have been used we cannot refund the product amount or the treatment cost unless there is clear negligence. We will always work with you to reach your expectations of your treatment  to the best of our ability, whilst managing your expectations of the treatment results at the same time. Please get in touch if you have questions or concerns about your specific treatment you have had so we can review the situation. Face to face only consultations will be required to assess the area and sufficient proof where necessary . 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received your request for a refund or a review appointment and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to come in to the clinic within 4 weeks of your treatment. After this time we will no longer honour corrections for the same treatment and it will now become a new treatment. If a refund is approved we will automatically refund to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.Once a refund request has been made and accepted an agreement to cease any further action or deformation on any platform is then entered. Legal action will be pursued should any deformation of character or further action be taken following a refund.